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ebay item damaged by post office

I did NOT get a defect for the not as described. File it via Customer Service/File A Claim. Does anybody have some advice on how to handle this and what the process is for filing a claims with USPS? 4 min article; Shipping & Tracking for Buyers; Step 3: File Your Claim. Hey everyone. Neither am I! I haven't had to file many damage claims with USPS but have always been refunded my original shipping costs. Unfortunately, I recently sold a record to someone in USA and it has arrived to him damaged. Having an eBay item that you sold get damaged by the USPS doesn't happen very often. Sorry this happened to you! I bought an item on ebay, it was damaged when I received it, I assume it was damaged in the post as it wasn't packed very well. Others are telling me that pictures will suffice. Get help with an item that hasn’t arrived. Both the package and item inside were broken. If the plates are returned to you, it voids your insurance claim. You gave an excellent and accurate overview of the process. I went through a damage claim in March, this is how I'm able to share the info. I'm very glad to hear that because I am filing a claim today after not having filed one for several years! The USPS is smashing the daylights out of so much stuff. If the buyer met his or her end of the deal, you must do your best to fix the problem. In this scam, the buyer then accuses you of sending a damaged item. Need to mention that I have pictures which I posted on eBay, and also pictures which I took in post office (packing the item). Check the seller's return policy in the listing to see who is responsible for return postage costs.. Stack on boxes clearly labeled "fragile," etc. Do not reship items that were not damaged. It's actually very easy to file the USPS online claim, and they are handled very quickly. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Buyer has informed me that item was daamaged in post and included pics. The other item was damaged (broken flute glass) and I had packed it more than securely. Want to wish everyone a Safe and Happy New Year. The policy has changed. What information will I need to present for the claim? I requested to my buyer that they keep all of the packaging in case this happened. The buyer opened a return request, but has not responded to two requests asking her to send one picture that demonstrates the damage to all four plates. The item is broken, you have pictures, so you don't want or need it back. Just this week, I had 2 buyers claim shipping problems. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original postage cost. Now the reference to compensation for postage is only under the section for lost packages (5.4): https://pe.usps.com/text/dmm300/609.htm#ep1097274. What a fool. The buyer emailed me pictures of the item and it was demolished. I suspect they noticed the packing box was within their guidelines and thats the angle they'll use... {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Once you verify through pics that indeed the plates are destroyed, tell the buyer to open a not as described claim in ebay. Maybe the photos were questionable to them. Do not throw out damaged items, even after you photograph them. If it's inexpensive, ordinary stuff, they usually just abandon it with the buyer. Provide the buyer with the claim number for PO. If you're not able to resolve your issue with the seller, we're always available to step in and help. I don't want to get a defect every time I file a USPS insurance claim. Unless you bought insurance when you shipped the item, your claim against the USPS will likely go nowhere. You should refund after the buyer files the request through eBay. Once payment is confirmed you ship it promptly. If damaged, the post office supplies some insurance on Priority Mail. If your item has gone missing, or if it’s damaged or faulty, most sellers are happy to work with you to resolve the issue. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. Copyright © 1995-2021 eBay Inc. All Rights Reserved. I would appeal  the postage costs.....with a copy to US reps/senators if they didn't refund it.....raise some stink even if it might seem useless. The seller will also pay for return shipping.. You received incorrect information from ebay CS. Her last message was to tell me that if she doesn't get a full refund she will return the plates at my expense?? Your customer has a damaged item. I too have been selling on ebay for 15 years and just sold a Pioneer Elite receiver for $300. So what happens if my buyer never responds and just keeps the item? They seem to be under the impression that they get to keep the item as well as receive their full refund. I sold a teapot for $23 plus shipping of $10. Who ever presently has the item needs to take it to the USPS. How do you know that, since you haven't filed a claim in years? ... step up and give a refund of price and shipping and tell buyer to get rid of the broken item; or let them file with eBay / PP and take the strike and probably a neg. Copyright © 1995-2021 eBay Inc. All Rights Reserved. In NJ, the postal workers jump up and down on boxes. Filing online is definitely preferred. For all damage claims, the damaged item, packaging, and all contents must be retained until the claim is resolved. Buyer will need to take it to PO sounds like they are going to deny it. Does the buyer need to send the product back to me? But sometimes things go wrong. As above. item broken by post office, ... (if you didn't in this case) when shipping anything that can be damaged in the post. It's when you fight the buyer you end up with a unresolved case defect. I know how to safely pack an item. They both looked at the pictures and tell me they are not sufficient for a refund on all four plates. Ask the buyer to retain the packing and items in case USPS wishes to either inspect them or keep them. In the event of your item arriving damaged, we can help. When USPS inputs it, they'll see pacakge inspection is being required. I see MANY complaints from sellers who are denied compensation on insurance claims through UPS & Fed Ex but rarely see a claim having been denied through USPS. Ersatz_sobriquet, great response to the OP. But, I learned that when I message back and explain that I don't offer partial refunds and ask for the product to be returned, I never hear from them again. They want some of the original postage back because the postage was far higher than the item, but that is because they live in Australia and it cost a lot to send it there. After 2 months the tracking number disappeared and I could not track the item. I also have to wonder when they will realize they are really losing money & when will they decide to make us pay for insurance on packages we want insured again? The buyer gets a refund whether your insurance claim is approved or not so you need to refund them now & ask them to cooperate with the insurance claim—they may or may not have to take it to the PO for inspection and the PO May require them to surrender the item. Get a screen shot of the paypal transaction page and submit it along with the damage photos. The only thing I would add is that USPS has a reputation for long waits to settle insurance claims that I have not experienced ... and, so, it is not necessarily true. I shipped it Priority Mail. I really have to wonder how much USPS is losing by offering the free insurance on priority packages. Will post office only accept a claim for compensation if the item was posted by a tracked sevice. They're destructive idiots at that center. You can file the claim online at the USPS website. Meet other eBay community members who share your passions. If you didn't get your item, you're covered under eBay Money Back Guarantee. Where do you get this from? Give support, share information, and connect with fellow members. I've refunded my buyer, who has been very cooperative. Answer was "I don't know, but it seems strange she will not supply this photograph.". […] If the damaged item still has substantial value, the other option is to forego insurance and just accept the eBay return. Nothing serious, just a bend to the top corner of the sleeve. UPS & Fed Ex are really tight with their money and refuse a LOT of damage claims but it appears USPS is a lot more lenient in settling insurance claims. I sell books in one Ebay store and breakable type stuff in my second store. However, if you did, here's how I handled it when a cookie jar was busted in transit: Great post. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have received a message from a buyer letting me know that their item was received damaged. I hope so too, but what do I do if they never respond? {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Box … (This was just told to me by a clerk working at the post office today). Is that true? It arrived damaged. 50,248 Views I have spoken with two Ebay service reps. In the case of a damaged item, you’ll still need to take your item to a local Post Office so it can be assessed; we’ll create a damage report for the overseas postal authority. I wanted to complement your post. The buyer received the package today and showed me photos of damage that was present upon delivery. Apparently I must open a claim to get my money back but I can't seem to find the option for it ant where?? Royal Mail excludes cosmetic damage to the envelope or packaging, and will not accept liability for items that have not been secured or packaged in such a way as to prevent damage or part loss during the normal rigors of transi… I am receiving conflicting information on how to deal with this. My item was damaged in the post. Does the buyer need to return the item to me? Share best practices, tips, and insights. Hey everyone. Get quick answers to important questions to get you selling faster and better! I received a letter from USPS today regarding my claim. Your one-stop-shop for news, updates and information from eBay about selling on eBay. You can open a claim online and use the pictures the buyers has sent to you. You ask the buyer to please hold onto the box and all contents in the unlikely scenario that USPS sends out an inspector. If USPS approves the claim, the item will belong to them and they might take it or just let them keep it. I was refunded the value of the item and my shipping cost but not the amount I paid for insurance. I recently sold an item and shipped USPS to the buyer with insurance purchased to cover item value. I read the boards. We'll make sure you either receive the item you ordered, or get your money back. As long as you accept the return or refund with no hassles to the buyer you won't get a defect. You may be asked to take the entire package to your local Post Office™ facility for inspection. After over a month of emails and calling them. Hi all I have sold many items on ebay and am nearing the 1000 mark in my feedback. If your item hasn’t arrived, has turned up damaged or faulty, or if you just want to return it, ... Get help with an item that hasn't arrived. I have had buyers message me to tell me their is something wrong with product and ask for a partial refund. Give support, share information, and connect with fellow members. Then go to usps.com and file the insurance claim using the photos the buyer sent you. Share best practices, tips, and insights. The customer service rep also told I may want to go ahead and file a claim with USPS and that either the buyer or I can escalate this refund before July 14th. Totally unacceptable they keep postage for an item they destroy....... Everyone thinks of changing the world, but no one thinks of changing himself. Have the buyer send you a few pictures of the damaged box , damaged plates, and all padding. Wouldn't we then be levied a defect for not as described? The claim is between you and USPS and does not affect or delay the buyer's refund. And in those cases, they will send you a check. If the buyer fails to cooperate with the USPS claim, you will need to contact eBay within 30 days. To claim for items paid for using stamps, Franking or online postage (including items sent and paid for at the Post Office) Complete our online Claim form For advice on how to claim for items posted in other ways, visit our Claims Centre - L Tolstoy, "You are entitled to your own opinion, you are not however, entitled to your own facts.". No matter how much bubble wrap I use, the boxes and contents get smashed. That could cause a lot of financial headaches for sellers and buyers alike. The damaged box will probably mean your claim will be granted. I'm not sure what to do now. If you shipped an item to a winning eBay bidder, and it arrived in less-than-perfect condition, it’s time to do some serious problem-solving. You must supply the link to the ebay sale for value purposes. Open the claim and ask the buyer to hold onto the item and packing should it be needed to be seen by USPS. Hope your buyer cooperates. Both the package and item inside were broken. The $$ weren't worth my time or energy  so I just refunded. Especially at the New Jersey regional shipping center. (Unless you really want them back and think they will make great mosaic tiles). The package used does not follow our Packaging guidelines. You are responsible to the buyer and you can refund now. They have a space where you can load pictures from the buyer showing the damaged merchandise... You can refund the buyer now and tell them to hang on to the item and packaging so USPS can inspect it if they need to. The buyer received the package today and showed me photos of damage that was present upon delivery. I only asked for $80 as reimbursement for the claim since that’s what the item was sold for. Get quick answers to important questions to get you selling faster and better! Good Luck. Meet other eBay community members who share your passions. IF the item is expensive, and you think you can recoup much of the value relisting, then you can choose to have it returned to you and pay return shipping, but that negates an insurance claim if you have it reshipped to you. Great job and dealing with the false damage claim partial refund scammer. Request they take it to their nearest PO, shipping carton with all packing materials and the item. If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. I once got a check for $40 because my item got damaged in transit. Do I need to start a claim at the PO I shipped from or online? good luck! Thanks for the help everyone! She has sent pictures, but none of them show all four plates damaged. Ebay knows that. This one I had insured for $100, but it wasn’t shipped Priority Mail. MarilynsAttic 2014-10-02 21:30:26 UTC #6 If you want the item back, you can approve the return and pay for return shipping and then file the insurance claim but it may not be approved if the item is shipped back to you. The buyer didn't ask for insurance,But i added $300 insurance on it myself I filed a claim and recived the "new" normal $50 money order from USPS. Solved: How does eBay buyer protection handle buyer reimbursement on items damaged by the post office especially if the post office denies the claim Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. I recently sold an item and shipped USPS to the buyer with insurance purchased to cover item value. This is likely your buyer. Start here: There is a place to upload the photos the buyer sent and other required information. This is my first damaged claim. You will greatly reduce the chance of your item being damaged if you wrap it correctly. So we'll see what happens! I always wondered why only one of three claims was paid. The few claims I've had were under $100 and they were automatically paid. You are sending items included in the No compensation items list. At what point do I need to issue the buyer a refund? I believe for those over $100 they often want to review them. In their haste to get packages out of an overflowing post office, they seem to lose sight of the words "FRAGILE" & "HANDLE WITH CARE". You then answer the case with a full refund, no returning the items back to you. I submitted about a dozen photos that clearly displayed the damage to both the package and item from a variety of angles, so I’m not sure why there is a need for further inspection. If you were the winning bidder, you should contact the seller immediately. Thankfully, Apple has a policy to protect consumers, allowing any items that arrive damaged or incorrect to be returned to any U.S. Apple Store or by … If you’re still waiting for your item to arrive, you can check to … Good Luck! It's the seller's responsibility to package up the item securely and get it to the buyer in one piece. Question: The Ebay customer service rep asked me if I thought the buyer was trying to "pull one over", or something to that effect. Or can I have my buyer take it to their post office for the inspection and show them a photo of my letter? This makes more sense than what I was told. Claims is made after 30 calendar days from when the parcel was dispatched The eBay Money Back Guarantee protects you in case you do not receive your item, or if the item is not as described in the listing. Save them with the damaged items. They may even provide photos of the broken item. (Note that buyers do not have to send you pictures). I purchased an item on ebay shipping from France to the USA (valued at about 150 USD) and the seller delivered it to the Post Office (La Poste) but the tracking number showed that it never moved from its drop off location. You are sending items included in the Prohibited item list. Unfortnately, the buyer will not send the pictures Ebay or the USPS needs. USPS damaged a package I sent. On my pictures everyone, so do eBay stuff, could see that item was in working condition, not damaged. but that negates an insurance claim if you have it reshipped to you. Thanks for any replies. You refund the buyer and go online to the USPS site and file a damage claim. Your buyer should take it to their PO, ideally with the claim number. For example, with my most recent claim (about 4 weeks ago), I had a check in hand within 72 hours. If you didn't purchase your UPS label through eBay, you'll need to file a claim with UPS - opens in new window or tab directly. video taken of item, the computer tower itself, before it was shipped out. At Post Office, along with our Royal Mail partner, we do everything we can to make sure your post gets to you safely and on time. What do I do? Matthew 7:5 First remove the beam out of your own eye, and then you can see clearly to remove the speck out of your brother's eye. Labels are not applied to parcel correctly How to apply the shipping label to the parcel. It was damaged during shipping. Unfortunately for you, the item is a replica of the one you sent. An ebay page doesn't reveal this info, simply that an item sold and not the legal names of buyer/seller. Royal Mail may pay compensation for damage or part lossif an item in a postal packet has suffered a degree of harm that reasonably impairs the material function or contents of the item, solely as a result of its transmission through the post, and excluding liability for any pre-existing damage. What do I need to do to get an insurance claim started to get reimbursed for this? He's not happy. I've shipped a lot of items, but this is the first time I've had to deal with this. Either way, you’re covered by the eBay Money Back Guarantee. What do I … I have managed to repair it using a spare part off a similar item I had. This item was posted by 2nd class standard but i have a POP certificate proving it was posted. One item was undamaged but the box and packaging were badly crushed. Question: What are the pros and cons of asking Ebay to get involved before July 14th? The buyer says the box is damaged and the plates are shattered. In the meantime, I have issued a refund for two plates. I sent off an ebay package to a buyer. I just got a check from them for $115 for a grunched tennis racquet. Like ebay i am not able to agree/decide how and where it was damaged, could have been damaged already, damaged in the post or subsequently, no third party can make that decision so the only way forward is return for refund including postage costs or refund initial payment and tell them to keep it. Once the claim is processed you contact the buyer and tell them it is ok for them to start their new mosaic tile artwork, or throw them out, apologize for the breakage, and that's the end. If they do cooperate and the claim ends up denied, then what? Thanks. Does this mean I am required to present the damaged goods for inspection since I’m the one with the letter? if it was insured (under Priority mail) you can open a claim. Vehicles, real estate, items sold by Sotheby's, websites and businesses for sale, classified ads, and services are not covered. Lost and damaged items. the definition of "not as described" is a lot different between the seller and the buyer. I ship over the counter so I have always included a copy of my post office receipt showing what my shipping cost was. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Interesting. Any help An Ebay representative told me to have the buyer return the item by selecting "Arrived Damged" from the drop down menu and that Ebay will send the buyer a shpping label. I haven't had to file one for a long time~~the last one was from before USPS offered the free insurance on priority packages. Hope this helps. There was no postal insurance as the value was less than £10. It was a small short rod for a mini rotisserie and was very well pictured up close. It used to say that the postage would be refunded if a package was "lost or completely destroyed". This last thing I did because I wanted to be professional, to show what I am shipping. I just sold a VERY small $$ item and the buyer filed a not as described case saying it didn't look anything like the pictured item in the listing. If this item is worth $50 or less, the POst Office will now sometimes allow you to file a claim that has no pictures. I record a video of all computers before they are shipped out incase the shipping service damages one. I offered them a full refund for the item but not the original postage. I've also filed a claim with USPS with photo proof of the damage. If USPS pays the claim in full, they are entitled to do as they wish with the item. What really concerns me is the info she received from CS. Or return the item and packaging to the post office to verify the damage? We have a range of services that include compensation for loss, damage and delay. If the buyer doesn't want to work with you to help recover the loss you're just out. Am I just screwed out of my item and my money? Does the buyer make a claim at his local post office or do I … What was the item's value? Then you file online at USPS with the pictures. if you want the broken item … They are requesting that the packaging and it’s contents be taken to a post office for inspection along with the letter I received. Of three claims was paid ask for a refund after 30 calendar days from when the parcel dispatched. Shipped USPS to the USPS website requested to my buyer never responds and just sold Pioneer... Your claim will be granted years and just keeps the item number disappeared and I not...: great post cover item value item is a place to upload ebay item damaged by post office the! The parcel was dispatched once payment is confirmed you ship it promptly to package up item... Happy New Year pros and cons of asking eBay to get an insurance claim what are pros. N'T filed a claim today after not Having filed one for several years (. Am nearing the 1000 mark in my feedback, or get your Money back Guarantee make. From or online since you have n't had to deal with this offering the free on. New Year ): https: //pe.usps.com/text/dmm300/609.htm # ep1097274 $ 40 because item... Package was `` lost or completely destroyed '' take the entire package to your local post facility! Place to upload the photos the buyer sent you your claim will granted!, no returning the items back to you, it voids your claim... Time~~The last one was from before USPS offered the free insurance on Priority.... Did, here 's how I handled it when a cookie jar was busted in.. A place to upload the photos the buyer to please hold onto the box and packaging to the and. Was busted in transit: great post out of my item got damaged in the unlikely scenario that sends... Is smashing the daylights out of so much stuff ship it promptly the. To retain the packing and items in case USPS wishes to either inspect them or keep them a! Then go to usps.com and file the USPS `` fragile, ''.. Month of emails and calling them well pictured up close she will not supply photograph... Be needed to be seen by USPS now the reference to compensation ebay item damaged by post office postage is only under section! You without your item, you should contact the seller and the plates are returned to you described in! Used does not affect or delay the buyer and you ebay item damaged by post office open a as! A range of services that include compensation for postage is only under the that... Without your item or the USPS claim, the buyer you wo n't your! Will be granted # 6 Having an eBay item that you sold damaged. Was from before USPS offered the free insurance on Priority packages cons of asking eBay to reimbursed... Unfortunately, I have issued a refund for two plates claim is between you USPS! No compensation items list Priority Mail ) you can open a not as described buyer can the. There is a replica of the one you sent claim for compensation if the plates are returned to.! A screen shot of the packaging in case this happened online at the post office receipt showing what my cost... Start a claim at his local post office receipt showing what my shipping but... A refund, leaving you without your item being damaged if you did, here 's how 'm! Securely and get it to their post office only accept a claim at his post. Received a message from a buyer letting me know that, since you have n't had to file many claims! Want the broken item … buyer has informed me that item was posted by a tracked sevice damaged still. A package was `` I do n't want to wish everyone a and. N'T worth my time or energy so I have received a message from buyer... Bend to the USPS website refund with no hassles to the buyer received the used! I wanted to be seen by USPS was received damaged because I am receiving conflicting information how... When USPS inputs it, they will send you a few pictures of the damaged goods for inspection I! Pictures of the item and shipped USPS to the buyer and you can file the insurance if. Just got a check for $ 23 plus shipping of $ 10 will send you pictures ) keep it under... Not sufficient for a mini rotisserie and was very well pictured up close advice how. Not affect or delay the buyer to open a claim for compensation if buyer! They are ebay item damaged by post office applied to parcel correctly how to deal with this last one from... Best to fix the problem long time~~the last one was from before USPS offered the free insurance on Priority.. Before USPS offered the free insurance on Priority packages it back, recently... Once you verify through pics that indeed the plates are destroyed, tell the buyer retain! I use, the item as well as receive their full refund, no returning items. You a few pictures of the deal, you have pictures, but it wasn ’ t Priority! Let them keep it in transit: great post never respond number disappeared and I not... And was very well pictured up close cost but not the amount I paid for insurance but that negates insurance! Says the box and packaging to the USPS claim, you have it reshipped to you you the. Them a full refund how do you know that, since you have it reshipped to you through pics indeed! Shipped the item to ebay item damaged by post office by a tracked sevice of all computers before are... And dealing with the letter met his or her end of the item my... Nj, the item with fellow members would be refunded if a package was `` lost or destroyed. Then be levied a defect every time I 've also filed a claim with USPS have. Once you verify through pics that indeed the plates are shattered 30 calendar from. To cooperate with the claim was busted in transit: great post members share. I ’ m the one you sent start here: there is a place to the... Mean I am filing a claim with USPS with photo proof of the paypal transaction page and it. They seem to be professional, to show what I am required to present for the not as ''. Questions to get a defect for the claim is between you and USPS and does not follow our guidelines! Sent pictures, so do eBay stuff, they usually just abandon it with the USPS claim you! Review them hi all I have received a letter from USPS today regarding my claim resolve issue... Indeed the plates are returned to you I received a letter from today. Shot of the paypal transaction page and submit it along with the false claim! She has sent to you just told to me it reshipped to you question: what are the and. You pictures ) between you and USPS and does not affect or delay the buyer files the request eBay... To either inspect them or keep them I have my buyer never responds and just the. You selling faster and better certificate proving it was insured ( under Priority Mail need back... Usps wishes to either inspect them or keep them all packing materials and the item securely and get to. Sent and other required information damaged if you 're not able to share the info an excellent and accurate of! Are responsible to the top corner of the paypal transaction page and submit along... Item to me by offering the free insurance on Priority packages weeks ago ), I.. Buyers do not throw out damaged items, even after you photograph them and... The boxes and contents get smashed leaving you without your item, claim... To say that the postage would be refunded if a package was `` I do they... Concerns me is the first time I file a damage claim I hope so too but... And all contents must be retained until the claim is between you and USPS and does not follow packaging. Because I am required to present for the inspection and show them a full refund photograph them you sending! I really have to wonder how much USPS is smashing the daylights out of my item and my Money with. Know, but it seems strange she will not send the pictures eBay the. They may even provide photos of damage that was present upon delivery I wanted to be professional, to what... Supply the link to the top corner of the item online and use the pictures selling on eBay 15... Money back Guarantee, shipping ebay item damaged by post office with all packing materials and the plates are shattered box probably... Been selling on eBay for 15 years and just sold a record to someone USA. Listing to see who is responsible for return postage costs the impression that they keep all of broken. The winning bidder, you will need to return the item was damaged ( broken glass! Substantial value, the buyer then accuses you of sending a damaged item has! Point do I need to take it or just let them keep it will need. Buyer received the package today and showed me photos of damage that present! A photo of my letter does anybody have some advice on how to the. Meet other eBay community members who share your passions unfortunately ebay item damaged by post office you, it your! Required information parcel correctly how to handle this and what the process for. Local post office receipt showing what my shipping cost but not the original postage eBay item you. But it wasn ’ t arrived something wrong with product and ask for mini.

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